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Refund Policy

Thank you for purchasing our products on the website easymerch.ai (“Product”) by Pharons Ventures LLC (“Pharons” or “Company”).

The Company offers you a refund right for purchases that are directly made on the website easymerch.ai (“Website”), if you are not satisfied with the Product, provided that the conditions set forth in this Refund Policy are met, in addition to the refund rights that are mandatorily granted by the applicable laws.

I. POINTS PURCHASES

easymerch.ai (“Website”) is provided by Pharons with both free and paid options. Users can access basic features at no cost. To unlock additional functionality, users can purchase points through various plans available on the Website. These points can then be used to access extra features or services. Pricing for these points-based plans is provided on the Website and displayed in U.S. dollars, though prices may vary in other countries. All purchases are one-time payments, with no automatic renewals or subscriptions.

II. FREE TIER

You may have an opportunity to try free tier options during your initial usage of the Website. To access advanced features, users need to purchase additional points from one of the available plans listed on the Website.

III. PAYMENT METHODS

You can pay for points via debit or credit card; the payment is processed through Stripe or PayPal. Payment will be charged to the payment method you provided at the time of purchase. You authorize us to charge the applicable fees to the payment method that you have chosen.

IV. NO AUTOMATIC PAYMENTS OR SUBSCRIPTIONS

All payments made for points purchases on the Website are one-time charges. There is no automatic renewal or subscription involved. Users will only be charged when they actively purchase additional points from the Website. Since there are no recurring charges, users do not need to cancel anything to avoid future payments.

V. REFUNDS

Please note that, generally, all purchases are considered final and non-refundable. We do not offer refunds or credits for unused or partially used points, except as required by applicable laws in your jurisdiction and certain criteria established by our company:

Refund Requests Within 2 Days: To be eligible for a refund, customers must submit their request within 2 days of making their purchase directly through our website. It is essential that all refund claims are made before the points have been significantly used. Eligibility for a refund within this 2-day window will be determined based on points usage. We define active usage as utilizing more than 10% of the purchased points. If more than 10% of the points have been used, the purchase will be considered non-refundable. Conversely, customers who have used fewer than 10% of the points may qualify for a refund, assuming their request is filed within the 2-day period.

Exceptions:
  • Beyond 2 Days: Any refund requests made more than 2 days after the purchase date are non-refundable.
  • Active Usage: Due to the significant server resources and costs associated with running the service, purchases by users who have actively used more than 10% of their points are non-refundable.
  • General Conditions: Payments are non-refundable and/or non-exchangeable if the conditions of this Refund Policy are not met. Additionally, should an alternative refund option (e.g., a free trial) be offered at checkout, it will supersede this Refund Policy, and customers opting for that alternative will not be eligible for refunds hereunder.

VI. CHARGEBACKS/DISPUTES

If, at any time, you initiate a chargeback or otherwise reverse any payment for points purchases, we may disable or terminate your account immediately at our sole discretion for the breach of your payment obligations hereunder. We reserve the right to dispute any chargeback received, including by providing the relevant financial institution with any information proving that the payment in question was authorized by the user responsible for such chargeback.

VII. CHANGES TO THIS REFUND POLICY

We reserve the right to modify, terminate, or otherwise amend our offered points plans at any time. We will give you reasonable notice of any such changes by posting them on or through the Website and/or by sending you an email notification, or in other prominent ways. If you do not wish to purchase points under the new terms, you can simply choose not to buy more points.

Please make a screenshot of this information for your reference. This may help you to control your purchases.

Contact Us

If you have any questions or suggestions about the Refund Policy, don't hesitate to contact us via studio@pharons.com

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